Operations Manager

High-End Moving & Logistics Company
Confidential Search | Hiring Partner: Express Employment Professionals

Are you a master of organization with a knack for turning chaos into smooth, seamless operations? Do you thrive on putting the right people in the right seats and leading with empathy, grit, and a white-glove mindset?

If managing challenging teams, building bulletproof processes, and delivering exceptional customer experiences sounds like your kind of jam, this opportunity is for you. A high-end moving and logistics company is seeking an Operations Manager to serve as the trusted right hand to ownership—owning daily operations and ensuring every customer receives best-in-class service.

What You’ll Do

As Operations Manager, you’ll oversee the heartbeat of the business: people, processes, and execution.

Core Responsibilities:

Manage and optimize daily operational activities including crew scheduling, dispatch, warehouse logistics, and equipment readiness
Recruit, train, coach, and supervise movers and drivers to maintain high professional standards, safety compliance, and exceptional customer experiences
Act as the primary problem-solver for employee challenges, conflicts, and performance issues while maintaining accountability and morale
Design, implement, and refine processes that drive efficiency, quality control, and continuous improvement
Collaborate closely with ownership to align operations with business strategy, growth goals, and customer expectations
Monitor operational metrics and adjust workforce and asset allocation to maximize profitability and service quality

What We’re Looking For

Skills & Qualifications:

Proven experience in moving, logistics, or field service operations management (white-glove or premium service experience strongly preferred)
Strong leadership and interpersonal skills with the ability to motivate teams and resolve conflict effectively
Process-oriented mindset with experience building systems that improve productivity and consistency
Excellent organizational and communication skills with a hands-on leadership style
Ability to thrive in a fast-paced, growth-focused small business environment
Comfortable partnering closely with ownership and taking ownership of outcomes

Why This Role?

High-impact leadership position with direct influence on company success
Opportunity to build, develop, and lead a strong operational team
Hands-on role with autonomy and visibility
Competitive compensation based on experience and performance

If interested please send a resume to Jobs.scottsdaleaz@expresspros.com or call Bella at 480-355-3100

#1737

Express Office: Scottsdale

15227 North 87th Street

Unit 115

Scottsdale, AZ 85260

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