Inside Technical Sales Representative - CCTV & Video Surveillance

Located in Dallas, TX

Salary: 28-31/hr

 

Job Title: Inside Technical Sales Representative – CCTV & Video Surveillance

 

Pay:60-65k

M-F 8a-5p

 

Job Summary

We are seeking a knowledgeable and relationship driven Inside Technical Sales Representative specializing in CCTV and video surveillance solutions. This role is responsible for supporting customers through consultative sales, providing technical product guidance, and assisting with training and educational events. The ideal candidate has strong product knowledge, excellent communication skills, and a passion for helping customers design and deploy effective surveillance solutions.

Key Responsibilities

Sales & Customer Engagement

• Serve as a trusted technical advisor to customers, integrators, and partners for CCTV and video surveillance solutions
• Develop and maintain strong relationships with new and existing customers through phone, email, and virtual meetings
• Identify customer needs and recommend appropriate surveillance products, systems, and solutions
• Prepare quotes, proposals, and product recommendations in coordination with outside sales or account managers
• Support the sales cycle from lead qualification through order placement and post-sale follow-up

Technical Support & Product Expertise

• Maintain strong working knowledge of CCTV and video surveillance products, including cameras, NVRs/DVRs, VMS platforms, networking requirements, and accessories
• Assist customers with system design, product selection, and basic troubleshooting
• Stay current on product updates, new technologies, and industry trends

Training & Events Support

• Assist in planning and supporting customer training sessions, product demos, webinars, and in-house events
• Help educate customers and internal teams on product features, benefits, and best practices
• Support onboarding and ongoing education for partners and integrators

Collaboration & Administration

• Work closely with outside sales, engineering, and operations teams to ensure customer satisfaction
• Accurately document customer interactions, opportunities, and activities in CRM systems
• Meet or exceed sales performance metrics and customer service expectations

Qualifications

Required

• Experience in inside sales, technical sales, or customer support within CCTV, video surveillance, security, or related technology fields
• Strong understanding of video surveillance products and systems
• Excellent communication, presentation, and relationship-building skills
• Ability to explain technical concepts to both technical and non-technical audiences
• Comfortable supporting training events and speaking in front of small groups
• Proficient with CRM systems, quoting tools, and Microsoft Office or similar platforms

Preferred

• Experience with IP cameras, VMS platforms, and network-based security systems
• Background working with integrators, installers, or security professionals
• Prior experience supporting training sessions, demos, or technical workshops

Personal Attributes

• Customer-focused and solutions-oriented mindset
• Organized, detail-oriented, and self-motivated
• Team player with a collaborative approach
• Willingness to continuously learn and adapt in a fast-changing technology environment

Work Environment

• Inside sales role based in an office or hybrid environment

Apply online or at our office:

Express Employment Professionals can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support.

Jobs and Staffing Solutions in your community from Express Employment Professionals | Dallas (North), TX

We are located at:

1350 E Arapaho Rd Suite #238

Richardson, TX 75081

972-777-6352

Monday-Thursday 9am-11am, 1p-3p

Friday 9am-12pm

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