The Assistance Application Intake Specialist plays a vital role in ensuring the efficient operation and management of the application intake process within our organization. This position requires a detail-oriented individual who is passionate about providing exceptional service while maintaining a high level of confidentiality and professionalism. As the first point of contact for applicants seeking assistance, the Intake Specialist will be responsible for greeting applicants, explaining the application process, and collecting necessary documentation and information to facilitate the timely processing of applications. In addition to direct interaction with applicants, the specialist will collaborate with various internal departments to ensure that all necessary components of the application are accurately gathered and recorded. The ideal candidate will possess strong communication skills, both verbal and written, and the ability to handle sensitive situations with empathy and discretion. This role demands a proactive approach to problem-solving and the capacity to work efficiently in a fast-paced environment. The Assistance Application Intake Specialist is integral to our mission of providing support and making a positive impact on the lives of those we serve. We are looking for a candidate who embodies our values of integrity, excellence, and respect and who is committed to enhancing the experiences of our applicants throughout the intake process.

Responsibilities

• Greet and assist applicants in a professional and courteous manner.
• Explain the application process and answer queries regarding eligibility and documentation requirements.
• Collect and verify necessary documentation from applicants to complete their applications accurately.
• Input applicant information into the database with a high degree of accuracy and attention to detail.
• Maintain confidentiality of all applicant information and ensure compliance with privacy regulations.
• Collaborate with internal teams to ensure timely processing of applications and follow up with applicants as needed.
• Provide support in the development and improvement of intake processes to enhance overall efficiency.

• High School Diploma or GED.
• Proven experience in customer service or administrative roles is advantageous.
• Strong organizational skills and attention to detail are essential.
• Excellent written and verbal communication skills are required.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office Suite and familiarity with database management.
• Demonstrated ability to work effectively in a team-oriented, fast-paced environment.

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