Customer Service / Collections Specialist

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Located in Cleveland, TN

Salary: $17.00/hr

Mortgage Collections - $17/hour

Express Employment Professionals is currently recruiting for a REMOTE Mortgage Collections position.

 

Mortgage Collections Responsibilities: 

  • Handle billing and collections inquiries.
  • Generate revenue for clients by ensuring timely and accurate payments.
  • Assist consumers in preventing home repossession through financial planning.
  • Perform basic office duties such as faxing documents, typing invoices, and answering phones.
  • Demonstrate proficiency email etiquette and communication skills. 
  • Exhibit outstanding follow-up skills to maintain consumer/client relationships. 
  • Sit and talk on the phone via headset for extended periods of time. 

Mortgage Collections Qualifications:

  • Meet the assigned minimum number of phone calls/attempts/accounts per day.
  • Typing score of 40 WPM.
  • Maintain attention to detail in data entry and recording conversations.
  • Be familiar with applicable software, FDCPA laws, and state laws.
  • 1 year of experience in a call center handling debt collection.
  • Ability to work second shift.
  • Proven performance in calls, contracts, promises, payment overage, and all elements of bank and retail collections (preferred).
  • Ability to work independently from home in a quiet, uninterrupted environment.
  • Understanding of the negotiation process to obtain maximum possible payments.
  • Ability to take constructive criticism and strive for success.
  • High School Diploma or equivalent.
  • Stellar attendance and punctuality are required.
  • Good tenure at previous jobs (2+ years in a relevant field).

Mortgage Collections Shift: 

  • Monday -Friday 11AM – 8PM (1 hour lunch)
  • One Saturday every 4 weeks from 9AM – 3:30PM
  • Temp-to-hire
  • Full-time
  • Optional and Mandatory overtime 
  • Training will be provided but is remote as well. 

Benefits included:

  • Work from home with all equipment provided (internet access and office supplies not included).
  • Holiday and Vacation pay accrual
  • Medical insurance
  • 401(k)
  • Referral bonus
  • Opportunities for internal progression and promotion

Ways to Apply for Mortgage Collections:

  • Call Magy at (865) 273 - 2158 or send resume over to Magy.Gonzales@expresspros.com
  • Stop by our office M-F between 8 am and 4 pm – 631 William Blount Drive, Maryville, TN
  • Fill out an online application at Expresspros.com/AlcoaTN

Express Office: Alcoa (Blount County)
631 William Blount Drive
Maryville, TN 37801
Email us
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