Customer Operations Specialist

Top Job

Located in Valencia, CA

Salary: 69K - 77K

CUSTOMER OPERATIONS SPECIALIS NEEDED IMMEDIATELY!

 The Customer Operations Specialist will play a crucial role in ensuring a seamless and positive experience for our customers by managing various customer operations functions. The Operations Specialist provides operational, administrative, analytical, and technical support to Sales and Operations teams across the organization. This role may include assisting supervision with scheduling work, briefing employees, completing tasks, communicating with other departments, assisting team members, handling customer inquiries, etc.

The primary objective of this role is to work cross-functionally to ensure the timely and accurate processing and management of our customer’s sales orders, and to ensure the organization is meeting or exceeding our enterprise customer On-time & In-full metrics.

Responsibilities

• Order Processing and Fulfillment:
• Customer Inquiries and Issue Resolution:
• Process / Capability Knowledge:
• Documentation and Record Keeping:
• Process Improvement:
• Communication

EXPERIENE 

• 3-5 years (10+ years for “Sr.” ) proven experience in supply chain, customer service or customer operations roles within the nutraceutical or consumer goods industry.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Proficient in using CRM systems, Microsoft Office, and other relevant tools.
• Experience in a similar role within the nutraceutical or wellness industry.
• Knowledge of healthcare regulations related to customer operations.
• Familiarity with ERP systems
• Excellent communication, leadership, and interpersonal skills
• Ability to lead and motivate a team, fostering a collaborative and results-driven atmosphere. 
• Detail-oriented mindset with a focus on quality and accuracy. 
• Problem-solving skills and the ability to make informed decisions in a fast paced environment. 
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Flexibility to work occasional weekends, holidays, or overtime as production demands.

Qualified applicants with arrest or conviction records will be considered for employment following the law. Including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

 

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