Ability to effectively communicate with the customer to properly prepare necessary documents to coordinate a residential or organizational move.

• Customer Service: ability to effectively communicate by email or phone with the customer to complete the necessary documents required to coordinate the move
• Ensure all shipment-related documentation is completed correctly as required.
• Interact closely with the moving team in preparation for the customer's goods
• Coordinate with the moving team to ensure proper packing, removal and loading ofthe  customer’s goods
• Establish and maintain a professional working relationship with the moving team
• General business support function as assigned

• Bilingual English/ Japanese; ability to read, write & speak English and Japanese
• Computer skills to include data entry and the use of Microsoft Word, Excel, and Outlook
• Ability to clearly communicate directions to the driver and moving team
• Ability to work overtime to meet the customer needs
• Strong customer service skills
• At least 1 year of experience in customer service