Front office

Located in Castle Rock, CO

Salary: $22.00/hr - $24.00/hr DOE

Who You Are:

 

• Highly self-motivated individual with a driven mentality, strong attention to detail, time management and excellent organization and communication skills.
• Quick learner with a customer service background and knowledge of construction industry.
• A friendly demeanor able to flex to many different client and employee personalities.

 

Key Responsibilities:

 

• Respond promptly and professionally to customer inquiries and requests via both telephone and email channels. Provide exceptional service to ensure customer satisfaction.
• Greet and welcome visitors with a warm and friendly attitude and assist clients in the showroom.
• Prepare accurate quotes and orders that align with client needs and company standards.
• Manage customer accounts by processing orders, monitoring progress, and maintaining clear, proactive communication.
• Collaborate with sales, operations, and production teams to ensure timely and accurate fulfillment.
• Maintain showroom presentation, keeping displays, samples, and materials organized and client ready.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Develop an in-depth understanding of our product line, enabling you to confidently address customer inquiries and provide accurate information about our offerings.
• Skillfully acknowledge and address customer complaints and special requests. Escalate complex issues to the appropriate department or individual for swift resolution.

 

Qualifications:

 

• High school diploma required

• 1 Year of receptionist or Equivalent experience

• Strong communication and interpersonal skills with a client-first mindset.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); CRM knowledge is a plus.
• Strong organizational skills and attention to detail.
• Ability to work both independently and collaboratively in a fast-paced environment.

 

Physical/Work Environment Requirements:

• Sitting for extended periods of time
• All day use of computer
• The ability to lift up to 25 lbs
• Movement throughout office, showroom and plant spaces, helping customers

Apply Now