Customer Service Rep

Located in Topeka, KS

Salary: $15.11

Key Responsibilities

Call Handling & Verification

• Answer inbound calls and verify security information to ensure you are speaking with the correct member.
• Maintain professionalism and a pleasant tone during each interaction.

Tax Form Assistance

• Explain when members can expect to receive their 1099 forms.
• Provide step-by-step guidance on how to access 1099 forms through the member portal.
• Answer questions regarding the location of specific information on the 1099.

Member Account Support

• Assist members with creating an online account, resetting passwords, or unlocking accounts.
• Walk members through the login or account recovery process.

Documentation

• Accurately log call details, including member concerns, instructions provided, and any actions taken.
• Follow organizational procedures to ensure consistent and compliant documentation.

Candidate Requirements

• Strong customer-service focus.
• Attention to detail
• Patience and empathy
• Consistently professional demeanor and positive attitude.
• Fast learner with ability to adapt quickly to processes and updates.
• Works well in a team-oriented environment.
• Able to navigate computer systems and multiple screens efficiently.
• Relevant customer service experience preferred, but not required.

Spanish-speaking candidates are a plus

 

#3397OS

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