Customer Service

Located in Long Island City, NY

Salary: 19.00

Hi! A print shop in Long Island City Queens is looking for a Customer Service Position!

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.

• Identify and address customer needs, with a goal of total satisfaction.
• Provide expert answers to questions about products, pricing, and availability while presenting to customers.
• Meet customer-service department sales targets, generating leads and upselling when opportunities arise.
• Follow company guidelines and procedures for communications with minimal supervision.
• Recommend improvements to company processes for efficiency.
• Build expert, dynamic knowledge of the company’s products and services.
• Conduct research with available resources to satisfy customer inquiries.
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
• Respond quickly, professionally, and accurately to customer inquiries regarding scheduling, pricing, orders, status, complaints, returns, and all other inquiries.
• Maintain daily recordings and documentation of issues and resolutions for teams to review.
• Escalate customer success issues as necessary.

• Other duties as assigned.

Qualifications:

• High school diploma or equivalent.

• Strong communication skills, including strong writing skills, active listening and clear articulation.
• Ability to solve problems, alleviate conflicts, and escalate tactfully.
• Ability to multitask, manage time, and prioritize.
• Ability to work individually and as a team member.
• Experience in sales.
• Experience in a call-center environment.

• Proven track record of meeting or exceeding sales quotas.

Apply Now