Customer Service Representative

Top Job

Located in Clinton, MA

Salary: $23-$25/hr

We are seeking a Customer Service Representative for a manufacturing company in Clinton, MA. This role serves as the primary customer contact, supporting sales and ensuring seamless communication and coordination across the entire order process.

 

Responsibilities

• Respond to incoming customer inquiries via phone, email and web, providing accurate product and pricing information
• Build strong customer relationships by understanding needs, recommending solutions and ensuring a positive experience throughout the order cycle
• Prepare accurate quotes, proposals and order details while maintaining customer records and tracking sales activity
• Coordinate with production and design teams to ensure order accuracy and smooth handoffs
• Follow up on quotes and orders, resolve customer issues with professionalism and problem-solving skills and act as a liaison between customers and internal teams
• Identify opportunities to improve workflows, communication and overall customer satisfaction

 

Qualifications

• High school diploma required; Associate or Bachelor’s degree preferred
• Experience in customer service, inside sales, account management or order processing
• Manufacturing or promotional products experience is a plus
• Proficient with Microsoft Office and CRM/order management software

 

The hours for this position are flexible with options of Mon-Fri 8AM-4PM or 9AM-5PM. If interested, please send resume to jobs.actonma@expresspros.com

Apply Now