Customer Service Specialist

Located in White City, OR

Salary: $21/hr

Are you a natural problem-solver with a talent for written communication? Are you looking for a meaningful career path where you can grow your skills and knowledge in customer service? If so, we’d love to hear from you.

We provide exceptional customer service exclusively through email—no phones, just real people solving real problems. We're seeking a Customer Service Agent who thrives in fast-paced environments, communicates clearly and professionally through the written word, and is ready to grow with a company that values development and internal career progression.

What We’re Looking For

• Strong problem-solving skills – You love digging into issues and finding smart, effective solutions.

• Exceptional written communication – You can write clear, helpful, and professional responses with ease.

• A career-minded individual – You’re not just looking for a job, but a place to grow within customer service.

Key Responsibilities

• Respond to customer inquiries via email with accuracy, clarity, and empathy.

• Troubleshoot product or order issues and offer solutions that exceed customer expectations.

• Learn and maintain in-depth knowledge of our offerings to provide detailed guidance.

• Assist customers with tracking, returns, order issues, and general questions.

• Ensure all responses meet quality and response time standards (SLAs).

• Proactively share customer feedback with the team to help improve systems and service.

• Collaborate closely with a supportive team to create consistent and exceptional customer experiences.

Requirements

• High school diploma or equivalent (Bachelor’s degree a plus).

• Strong computer literacy and typing skills.

• Experience in email-based customer service preferred, but not required.

• Ability to work independently and as part of a team.

• Comfortable working under pressure and adapting to changing priorities.

• Excellent organizational skills and strong attention to detail.

• A desire for continuous improvement and professional development.

• Ability to work weekends during peak seasons.

• Strong research skills and comfort navigating online tools and resources.

Apply Now