Front Desk

Located in Beaumont, TX

Salary: 10-12

The Front Office Associate is responsible for delivering exceptional guest service at the front desk. This role includes greeting guests, performing check-in and check-out procedures, managing reservations, handling guest inquiries, and ensuring a smooth and welcoming arrival and departure experience. The position requires strong customer service skills, professionalism, and the ability to work efficiently in a fast-paced environment.

---

Key Responsibilities

Guest Services

• Welcome guests warmly upon arrival and provide a friendly, efficient check-in and check-out process.

• Respond to guest requests, questions, and concerns promptly and professionally.

• Provide information about hotel amenities, local attractions, transportation options, and dining.

• Resolve guest issues or escalate them to the appropriate manager when necessary.

• Deliver consistently high levels of service aligned with the Holiday Inn brand standards.

Reservations & Front Desk Operations

• Manage room assignments and reservations using the hotel’s Property Management System (PMS).

• Verify billing details and process payments accurately.

• Handle phone calls, messages, and emails in a courteous and professional manner.

• Maintain accurate guest records, logs, and reports.

• Balance and reconcile cash drawers or shift reports when required.

Brand Standards & Safety

• Adhere to all IHG / Holiday Inn brand service standards and operational procedures.

• Maintain a clean, organized, and professional front desk and lobby area.

• Follow safety and security protocols, including identity verification and emergency procedures.

• Protect guest privacy and maintain confidentiality of personal and financial information.

---

Qualifications & Skills

Required

• High school diploma or equivalent.

• Previous customer service or hospitality experience preferred.

• Strong verbal communication and interpersonal skills.

• Ability to multitask and remain calm in busy or challenging situations.

• Basic computer skills; familiarity with PMS systems is a plus.

• Availability to work flexible hours, including evenings, weekends, and holidays.

Preferred

• Experience in a branded hotel environment (IHG experience a plus).

• Cash-handling experience.

• Knowledge of local area attractions and services.

---

Physical Requirements

• Ability to stand for extended periods.

• Occasionally lift or move items up to 25 lbs.

• Perform repetitive tasks such as typing and handling paperwork.

---

Work Environment

• Fast-paced, guest-centered hospitality setting.

• Requires professional appearance and adherence to Holiday Inn grooming standards.

Apply Now