Receptionist

Top Job

Located in Rockford, IL

Salary: $17.50

Receptionist 

 

Our client in the Rockford area is seeing a professional Receptionist to join their team. In this role you will be first point of contact for visitors, members, and clients. Providing exceptional customer service while managing front desk operations and assisting with administrative tasks. Hours for this are Mon-Fri 8AM-5:00PM. If you are interested or have any questions in this role give us a call at 815-708-0991 or email us at jobs.rockfordil@expresspros.com. 

 

Job Responsibilities: 

• Greet and assist visitors, members, and clients in a warm and professional manner.
• Answer, screen, and direct incoming phone calls.
• Provide information about programs, services, and events.
• Manage visitor sign-in procedures and maintain building security protocols.
• Keep the reception area clean, organized, and welcoming.
• Receive and distribute mail, packages, and deliveries.
• Maintain an awareness of guest needs and role as communicator. Stay abreast of current agency programs and procedures.
• Perform other duties as assigned by CCAP Supervisor and CEO.

Job Qualifications: 

• Must have at least an Associate Degree from an accredited college or university, or equivalent education and/or experience in social work, customer service, data entry or related field. Equivalent defined as college credits and/or work hours equal to two (2) full years of education and/or full-time work
• Bilingual preferred but not required
• At least two years customer service experience
• Strong knowledge of community resources
• Excellent verbal and written communication skills
• Strong problem-solving and analytical skills
• Technical proficiency with a personal computer and various software packages
• Ability to lift 30 pounds, sit, stand, bend, and twist
• Ability to type at least 30 words per minute
• Current Illinois driver’s license and valid vehicle insurance
• Must become Gateways to Opportunities Registry member within two (2) months of employment
• Obtain and document a minimum of fifteen (15) professional development hours annually
• Completion of INCCRRA CSD training or for new staff within one year of hire

**This position is dependent on a background check and drug screening. 

 

*B118

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