Call center (7A - 4 P)

Top Job

Located in Memphis, TN

Salary: 14.00

Promptly answer incoming calls, emails, chat, and text messages
Provide product and service information to customers
Identify and resolve customers' problems and issues
Identify and escalate problems and issues to supervisors
Process orders and forms
Route calls, messages, and emails to appropriate resources as
needed
Document all calls & messages according to standard op
procedures (SOPs).
Recognize, document, and alert management of “trends” in
customer calls and/or messages.
Complete call logs and multimedia message recording
requirements
Make and receive calls using a telephone headset
Read and respond from a dynamically prepared script

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