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Located in Oxnard, CA
Salary: $19/HR
Remote Customer Service Representative
Position: Remote Customer Service Representative Pay: $19/HR Assignment Dates: December 15, 2025 – March 6, 2026 Type: Contract | Remote Schedule: Monday–Friday, 8:30 AM–5:00 PM Hours may vary during Tax Season (potential 6:00 AM start). Overtime possible Dec–Jan.
About the Role We are hiring two Remote Customer Service Support associates for the upcoming season. In this role, you will support our Account Support Team as they manage Premier Accounts. You will handle customer communication, inbound call support, conflict resolution, and know when to escalate issues appropriately. If you enjoy problem-solving and providing exceptional service, this is a great opportunity.
Responsibilities
Assist the Account Support Team with Premier Account requests
Support inbound customer calls and communication
Help resolve customer concerns and escalate when needed
Collaborate with internal departments to address complex issues
Follow standard operating procedures while meeting deadlines
Requirements
Some college or 2+ years of experience in customer service, account management, or project coordination
Strong written and verbal communication skills
Excellent presentation and customer-interaction skills
Ability to manage multiple tasks and prioritize effectively
Typing speed of 45–55 WPM
Must pass: Drug Test, Background Check, and National Sex Offender Search
If interested, please call our office at 805-418-1111 or email carrie.parton-ricks@expresspros.com
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