Customer Service Associate

Top Job

Located in Richmond, VA

Salary: $16/hr

Role Overview

The Customer Service Associate will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless service experience. This role requires strong communication skills, problem-solving abilities, and a passion for helping people.

 

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and shipping policies.
• Resolve customer complaints with empathy and efficiency.
• Coordinate with internal teams (operations, logistics, billing) to ensure timely solutions.
• Maintain detailed records of customer interactions in CRM systems.
• Identify opportunities to improve customer satisfaction and escalate feedback to management.

Qualifications

• 1–2 years of customer service experience (logistics/shipping industry a plus).
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Proficiency with Microsoft Office, POS and CRM software.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team-oriented mindset.

Pay $16/hr

 

To apply, call Taijah at 804-302-6699, send resume to taijah.rogers-brown@expresspros.com or text "CSR" to 804-261-4170

 

 

Apply Now