Bilingual receptionist

Located in Woodburn, OR

Salary: $18-20 DOE

Receptionist Part Time – Mental Health Therapy Office

Position Type: Part-Time, schedule is to be determined. 
Location: Salem, Oregon
Pay: $18-20 DOE

Overview

We are seeking a friendly, organized, and compassionate Receptionist to be the first point of contact in our mental health therapy practice. The ideal candidate will create a warm and welcoming environment for clients while supporting clinicians with essential front-desk operations.

---

Key Responsibilities

Client Interaction & Front Desk Support

• Greet clients warmly and check them in/out in a professional manner.

• Answer and direct phone calls, respond to voicemail, and manage messages.

• Provide general information about services, office procedures, and appointment logistics.

• Maintain a calming and supportive presence for clients who may be anxious or in distress.

Scheduling & Administrative Tasks

• Schedule and reschedule appointments, ensuring accurate calendar coordination.

• Send appointment reminders and assist with reducing no-shows.

• Enter and update client information in the EHR/practice management software.

• Manage waiting room flow and ensure clients are attended to promptly.

 

Payment & Insurance Assistance

• Collect copays and process payments accurately.

• Assist clients with basic insurance questions and direct complex inquiries appropriately.

• Verify benefits or gather required documentation as directed by the administrator.

Confidentiality & Compliance

• Maintain strict confidentiality and follow HIPAA regulations.

• Handle sensitive information with professionalism and care.

---

Required Skills

• Fluent in Spanish.

• Warm, welcoming, and patient-centered customer service approach.

• Strong organizational skills and ability to multitask in a busy environment.

• Basic knowledge of scheduling, phone systems, and office procedures.

• Proficiency with computers, email, and office software (Microsoft Office/Google Workspace).

• Ability to maintain calm and compassion during emotionally sensitive situations.

• Strong attention to detail and reliability.

• Ability to handle confidential information appropriately.

---

Preferred Qualifications

• Experience in healthcare, behavioral health, or customer service is a plus.

• Experience in reception or office positions is a must. 

• Bilingual (English/Spanish) is a must.

#1950OS

Apply Now