Customer Service Representative

Located in Burbank, CA

Salary: $22hr to start

Customer Service Rep

Burbank, CA

Full time – Temp to hire

Monday through Friday – 6am to 3pm

$22hr to start

 

A leading provider of high-performance waterproofing systems, trusted for our exceptional products and the deep expertise of our knowledgeable team. With a strong commitment to solving complex waterproofing challenges, we deliver innovative solutions and outstanding support to our customers. We are seeking a proactive and detail-oriented Customer Service Representative to join our Burbank team.

 

Summary: The Customer Service Representative is a key contributor to both customer satisfaction and operational efficiency. This role manages front-desk interactions, processes estimates and sales orders with accuracy, and provides informed technical guidance on waterproofing products and industry standards.

 

Responsibilities:

• Develop and maintain a comprehensive understanding of waterproofing systems, standards, and product offerings.
• Review and interpret safety data sheets to provide accurate technical information.
• Follow established procedures to ensure data accuracy and compliance with applicable rules and regulations.
• Handle a high volume of customer communications, including phone calls, emails, and in-person inquiries.
• Provide technical support and product guidance based on manufacturer recommendations and technical data.
• Educate customers about product promotions, new offerings, and industry trends.
• Address customer complaints professionally, identify solutions, and ensure timely resolution.
• Communicate order status updates and material availability to customers and sales team members.
• Recommend complementary tools, accessories, and system components to drive product upselling.
• Promote surplus, expired, or soon-to-expire inventory to support sales goals and efficient stock management.

 

Qualifications:

• Previous customer service experience preferred; experience in construction, building materials, or technical product support is a plus.
• Strong communication skills and a customer-focused mindset.
• Ability to interpret technical documents, including safety data sheets and product specifications.
• Highly organized with strong attention to detail and accuracy.
• Comfortable managing multiple tasks in a fast-paced environment.
• Proficient with basic computer applications and order-processing systems.

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