Customer Service Rep

Top Job

Located in Lafayette, IN

Salary: $18.25-19.50/hour

Customer Service Representative

Express Employment is seeking a detail-oriented Customer Service Representative to join a local client's team. This role involves processing customer orders, preparing estimates, coordinating with production, and ensuring excellent service in a fast-paced environment.

Responsibilities:

• Provide customer support via phone, email, and in-person.

• Process and enter customer orders into the company’s production system.

• Prepare and present quotes and estimates, ranging from simple emails to complex spreadsheets.

• Coordinate with vendors to secure the best materials and manufacturing options.

• Track job statuses and communicate updates to customers.

• Maintain accurate customer records and documentation.

• Assist with sales activities, including follow-ups, handwritten notes, and marketing initiatives.

• Support large-scale projects such as mailing campaigns and bindery tasks.

A Typical Day:

• Order Processing & Follow-Through: Handle 5-20 jobs daily, depending on workload.

• Estimating: Prepare 5-20 quotes per day, adjusting for business volume.

• Sales & Support Activities: Maintain customer database, follow up via email, calls, and handwritten notes, assist with promotions, marketing, lead generation, and large manual projects like envelope stuffing.

Qualifications:

• Strong communication and organizational skills.

• Proficiency in Microsoft Office (especially Excel); Adobe knowledge is a plus.

• Basic math skills for estimating and pricing, including “what-if” scenarios.

• Ability to multitask and shift priorities quickly in a dynamic industry.

• Trustworthy and dependable, with strong attention to detail.

• Previous experience in customer service, estimating, or sales preferred.

• Familiarity with printing processes or graphic design.

Compensation & Benefits:

• Salary: $18.25 - $19.50/hour based on experience

• Benefits: Health (95% employer-paid), dental, vision, life insurance, short- & long-term disability (100% employer-paid), 401k with 4% match.

• Paid Time Off: Vacation based on tenure, 2 paid sick days per year.

• Holidays: 7-8 paid holidays, including major federal holidays and partial days on Christmas/New Year’s Eve.

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