Technical Customer Support Representative

Top Job

Located in Augusta, GA

Salary: $18.00 per hour

Express is seeking Technical Customer Support Representative!

Are you passionate about helping customers and solving technical challenges? Do you thrive in a fast-paced environment where every day brings new opportunities to make a difference? If so, we want you on our team!

Compensation: $18.00 per hour

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

What You’ll Do

• Be the first point of contact: Take customer orders, understand their needs, and ensure smooth processing by coordinating with internal teams.
• Provide expert support: Maintain in-depth knowledge of Soma Therapy-ED products and deliver technical assistance to users.
• Ensure quality: Document customer complaints and collaborate with the Quality Manager for resolution.
• Stay organized: Keep accurate records of calls, orders, and activities every day.
• Champion compliance: Understand and apply all processes within the Quality Management System (QMS).

Requirements

• 2+ years of experience in Technical Customer Support
• Order processing and documentation
• Record keeping and inventory management
• Computer proficiency and typing
• Strong communication and customer service skills
• Sales experience is a plus
• Familiarity with QMS processes
• Education: High School diploma or GED required; a 2-year technical degree is a bonus
• Must pass a drug screen
• Valid driver’s license and reliable transportation
• Computer, scanners, phone, and small tools

​​​​​​​Please Note: If you do not qualify, but know someone who might, please inform them of this great opportunity.

Send your updated resume to: Jobs.AugustaGA@ExpressPros.com
Subject line: Customer Support Representative

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