Temporary Billing Clerk I

Located in Lufkin, TX

Salary: $14.33hr

· Process water utility billing transactions, including meter readings, account updates, bill generation, and payment processing, utilizing billing software and financial systems.

· Respond to customer inquiries and requests regarding billing, payments, account balances, and service connections, providing prompt and courteous assistance to address concerns and resolve issues.

· Maintain accurate and up-to-date customer account records, including account information, billing history, payment history, adjustments, and account notes, ensuring data integrity and confidentiality.

· Reconcile billing records, cash receipts, and deposits to ensure accuracy and completeness of financial transactions, investigating discrepancies and resolving issues as needed.

· Prepare and distribute billing statements, delinquency notices, and other correspondence to customers following established procedures and regulatory guidelines.

· Analyze delinquent accounts, identify trends, and recommend appropriate actions such as payment arrangements, collections efforts, or service disconnections, in accordance with departmental policies.

· Assist in preparing financial reports, spreadsheets, and analyses to support budgeting, forecasting, and financial planning activities of the department.

· Coordinate with meter readers and field technicians to ensure accurate and timely collection of meter readings for billing purposes.

· Maintain organized records of billing transactions, customer communications, adjustments, and account histories, ensuring compliance with record-keeping requirements and audit standards.

· Other duties as assigned.

Previous experience required

 

 

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