Triage Coordinator

Located in Asheville, NC

Salary: $20/hr - $21/hr DOE

Triage Coordinator – Position Summary
The Triage Coordinator serves as a key connection between patients and providers, ensuring questions are answered, information flows accurately, and care moves forward efficiently. This role supports patient experience, physician communication, and smooth clinical operations.
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Core Responsibilities
• Manage incoming patient calls, gather relevant clinical details, and route concerns to the appropriate physician through the EMR.
• Process and track all outgoing orders and referrals to ensure timely completion.
• Review and respond to EMR messages, schedule follow-up appointments, and coordinate ER patient visits, including uploading hospital records.
• Communicate test, imaging, and pathology results to patients as directed by physicians.
• Facilitate medication refills, complete prior authorizations, and support inter-office communication regarding patient care.
• Maintain accurate documentation, monitor task queues, review fax transmission status, and support departmental workflow, including coverage for absent team members.
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Knowledge
• Practice policies, procedures, and clinical workflows
• Proper grammar, spelling, and professional communication standards
• EHR/EMR systems and Microsoft Office
Skills
• EMR navigation
• Professional phone triage and patient communication
• Accurate and efficient scheduling
• Clear written and verbal communication
• Conflict resolution and de-escalation
Abilities
• Collaborate effectively with physicians and staff
• Adapt to changing priorities and fast-paced demands
• Organize and prioritize multiple tasks
• Work independently with minimal supervision
• Maintain positive relationships with patients and colleagues
• Communicate clearly and professionally in all situations
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Education & Experience
• High school diploma or GED required
• At least two years of experience in a medical office preferred
• EMR experience preferred
• Clinical experience strongly preferred

Schedule is Monday – Friday 8:30am to 5:00pm
Pay rate of $20/hr to $21/hr DOE

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