Service Administration Specialist

Located in West Allis, WI

Salary: $25.00 - $32.00

Express Employment is seeking a Service Administration Specialist to support the daily operations of our service department. This position plays a vital role in ensuring smooth administrative workflows, accurate recordkeeping, and effective communication between technicians, customers, and internal departments.

The ideal candidate is detail-oriented, organized, and thrives in a fast-paced environment where accuracy and efficiency are key.

Key Responsibilities

• Create, manage, and track work orders throughout the day.
• Collect and record time entries for CDK/Paycor comparison.
• Update and maintain internal service records, including quarterly MSHA hours and annual service rate adjustments.
• Obtain and manage customer purchase orders as needed.
• Oversee Oil Cop and Fluid Secure systems.
• Manage monthly recurring and contract work orders across all locations.
• Handle COD transactions and customer credit card charges or requests.
• Maintain internal work order lists for review and follow-up.
• Perform tasks as outlined in the Service Playbook and other duties as assigned.

 

Qualifications

• High school diploma or equivalent required; Associate degree in Business or related field preferred.
• 2+ years of administrative experience in a heavy equipment service environment preferred.
• Strong computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook).
• Excellent communication, organizational, and multitasking skills.
• Ability to work independently and as part of a collaborative team.

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