Vehicle Support Center Customer Service

Located in Renton, WA

Salary: Starting: $32-$36

Overview

The parts division is a global provider of aftermarket parts and services supporting dealers worldwide. With 18 distribution centers and support for over 2,200 dealerships and 1 million customers, the division delivers industry-leading uptime and inventory availability through world-class customer centers and supply chain operations.

Position Summary

As a Vehicle Support Center Specialist, you will become an expert on engine systems, provide fast and accurate support to dealer technicians, deliver detailed data on emerging issues related to engines and aftertreatment systems, and serve as the first point of contact across multiple divisions.

Schedule: This department runs 24/7. Training period (typically 3 months), Day shift Monday-Friday. 

Key Responsibilities

• Provide direct technical support to dealer technicians by identifying customer concerns, reviewing prior troubleshooting, and offering rapid, accurate diagnostic guidance using the internal case management tool 

• Follow up on repair progress to ensure maximum uptime and timely return of vehicles to service

• Deliver software support for engine applications requiring special approvals, regulatory compliance, or additional research

• Collaborate with multiple divisions to certify and test new diagnostic tools and support continuous improvement initiatives

• Escalate complex issues to engineering, documentation, customer service, and management teams as needed

• Document and report product quality concerns and improvement opportunities to relevant departments

• Maintain engine certifications and stay current on evolving systems and technologies

• Identify and contribute to continuous improvement efforts

Qualifications

• Technical degree and/or bachelor’s degree preferred

• Ability to maintain technical certifications

• Skilled at managing multiple tasks and producing high-quality, high-volume output

• Willingness to work in a 24/7 environment and adapt to changing schedules

• Strong decision-making skills under pressure with limited supervision

• Excellent customer service and negotiation abilities

• Team-oriented mindset

• Proficient in Microsoft Office Suite and general PC skills

• Minimum 3 years of experience in vehicle and diesel engine diagnostics or 5 years general service technician experience

• Solid understanding of mechanical systems and ability to diagnose component/system failures

• Strong grasp of electrical system theory and troubleshooting techniques

• Familiarity with industry diagnostic tools and current EPA requirements, including On-Board Diagnostics (OBD)
  
  

  Benefits Offered While working for Express:

  ·        Medical, Dental, Vision, Short Term Disability & Accidental Loss Benefits

  ·        401(k) Retirement Savings Plan

  ·        Six Paid Holidays per calendar year; eligibility requirements apply

  ·        Paid Sick Leave in accordance with WA state law 

  Other Compensation:

  ·        Referral Bonuses; eligibility requirements apply

Apply Now