Logistics Customer Service Specialist

Top Job

Located in Mississauga, ON

Salary: $19 an hour

• Enter customer orders and load details into the Freight Optimizer system.
• Maintain accurate and up-to-date customer profile information.
• Communicate with account managers on problem loads, actions taken, and load status updates.
• Monitor daily pickups and deliveries, ensuring shipments arrive on time and in good condition.
• Handle check calls from drivers to confirm delivery timelines.
• Validate all load data prior to marking loads as delivered for accounting purposes.
• Investigate and document any product overages, shortages, or damages.
• Schedule and reschedule delivery appointments as needed.
• Accept or decline loads based on account manager instructions.
• Provide drivers with detailed routing directions and instructions.

• 0-1 year of logistics or transportation industry experience.
• General knowledge of logistics, dispatching, and freight coordination.
• Strong computer literacy and ability to quickly learn new systems.
• High school diploma or equivalent.
• Experience writing reports and professional correspondence.
• Strong problem-solving and communication skills.
• Ability to follow written, verbal, and diagram-based instructions.
  
  

Shift Schedule
The company operates 7 days a week, from 6:00 AM to 9:30 PM. Shift times and days off are determined by business needs and may change based on volume fluctuations.

You will onboard on a Tuesday–Saturday schedule from 8:00 AM to 4:30 PM for your initial training. After approximately 1–2 weeks, you will be informed of your ongoing weekly schedule. Please note that both shift hours and off days may vary depending on operational requirements.

Below are examples of what your schedule after training could look like:

• Sun – Thu: 6:00 AM – 2:30 PM

• Tue – Sat: 6:00 AM – 2:30 PM

• Sun – Thu: 1:00 PM – 9:30 PM

• Tue – Sat: 1:00 PM – 9:30 PM