Call Center Representative

Located in Alton, IL

Salary: $19/hr

Job Title: Call Center Representative

Location: Alton, IL
Pay Rate: $19/hr
Job Type: Full-Time | On-site

Position Overview: We are looking for a friendly, customer-focused Call Center Representative to join our team in Alton, IL. In this role, you will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide excellent service. If you enjoy helping people and thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up on customer issues or provide updates
• Provide accurate information regarding products, services, or policies
• Resolve customer complaints efficiently and professionally
• Document all customer interactions in the system
• Meet performance metrics including call quality, response time, and customer satisfaction

Qualifications:

• High school diploma or equivalent (Associate’s degree preferred)
• Previous experience in a call center or customer service role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Comfortable using computers and call center software
• Ability to multitask and work in a fast-paced environment

Benefits:

• Health, dental, life and vision insurance
• Paid time off

Apply Now