Customer Service Administrator

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Located in Springfield, OH

Customer Service Administrator

$20.00/hour | 1st Shift

Position Summary

We're seeking a detail-oriented Customer Service Administrator to handle order coordination, material planning, and administrative support. This role serves as the key liaison between sales, international operations, and customers.

Key Responsibilities

• Take over orders from sales team and coordinate with Germany office
• Track orders from international sourcing through delivery to USA customers
• Handle all rental contract administration and documentation
• Plan and schedule materials and shipments for customer projects
• Perform light purchasing and invoicing duties
• Use SAP system for inventory tracking and warehouse staging
• Generate management reports on upcoming material needs for scheduled jobs
• Coordinate freight logistics and shipping arrangements
• Verify shipping dates with job site contacts and reschedule in SAP as needed
• Perform accurate data entry in SAP system (accuracy essential)

Required Qualifications

• Excellent written and verbal communication skills
• Strong organizational abilities with exceptional follow-through
• High attention to detail and accuracy
• Ability to manage multiple priorities and deadlines
• Proficiency with computer systems and data entry

Preferred Qualifications

• Prior experience in material planning and scheduling
• SAP system experience
• Administrative support background
• Customer service experience

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