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Located in Inwood, NY, NY
Salary: 21.00
About Us
We are working with a fast-growing online retailer dedicated to delivering exceptional products and service to our customers. We take pride in creating a seamless shopping experience, and our customer service team plays a key role in ensuring customer satisfaction and loyalty.
Job Summary
We’re looking for a friendly, detail-oriented, and motivated Customer Service Representative to join our support team. In this role, you’ll be the first point of contact for our customers, helping to resolve issues, answer questions, and provide a positive shopping experience.
Key Responsibilities
Respond promptly to customer inquiries via email, chat, and phone
Provide accurate, valid, and complete information by using the right tools and resources
Resolve customer complaints efficiently, maintaining a professional and empathetic tone
Process returns, exchanges, and refunds according to company policies
Keep records of customer interactions and transactions in our support system
Collaborate with internal teams (e.g., warehouse, logistics, product) to resolve complex issues
Identify common issues and trends and re0port them to the team for continuous improvement
Requirements
You must be able to work 12 Sundays a year! No exceptions!
This is not a remote position. You must be able to commute to the Inwood, Long Island location.
Excellent communication and problem-solving skills
Comfortable using help desk software, online chat, and CRM systems (e.g., Zendesk, Gorgias, Freshdesk)
Ability to multitask, prioritize, and manage time effectively
A positive attitude and a passion for helping others
High school diploma or equivalent; college degree is a plus
Preferred Qualifications
Experience in online retail/eCommerce customer support
Familiarity with order management systems and shipping logistics
Bilingual or multilingual skills are a plus
What We Offer
Competitive salary
Employee discounts on products
A supportive, inclusive, and growth-oriented work environment
Opportunities for advancement within a growing company
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