($18-$21/hr) Inside Counter Sales | Customer Service Representative

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Located in Ocala, FL

Salary: $18.00-$21.00

Inside Counter Sales | Customer Service Representative

Location: Ocala, FL
Pay: $18.00–$21.00/hour
Schedule: Monday–Friday, 7:30AM–4:30PM or 8:00AM–5:00PM

Position Overview

Join a company that supplies essential tools, building components, and industrial materials to professionals across multiple trades. In this role, you’ll support both inside and outside sales teams by assisting customers via phone, email, and in-person at the counter. You’ll become a trusted resource for contractors and maintenance professionals by providing accurate product information, dependable service, and practical solutions.

Training is provided, with opportunities for career growth and performance-based pay.

Key Responsibilities

  • Respond promptly and profitably to customer inquiries and orders

  • Partner with outside sales to review quotes and customer needs

  • Source and enter orders for construction and industrial supply products

  • Maintain and communicate order status through the open order report

  • Coordinate with vendors to confirm shipments and delivery details

  • Provide technical and product knowledge to help customers choose the right materials

  • Recommend suitable product alternatives based on specs, cost, or availability

  • Support sales growth through add-on suggestions, promotions, and relationship management

  • Track follow-ups and results in the CRM system

  • Stay current on market pricing, new product lines, and competitor activity

Skills & Qualifications

  • 2–3 years of inside sales experience, preferably in industrial, construction, or hardware supply

  • Strong communication and relationship-building skills

  • Ability to manage multiple priorities and work efficiently in a team setting

  • Goal-driven, ambitious, and self-motivated

  • Attention to detail with solid product and application knowledge

  • Familiarity with account strategy and competitive landscapes

How to Apply

Email your resume to Devin.Sias@Expresspros.com
or apply online at www.Expresspros.com/Ocala

Express Office: Ocala
1005 Southwest 10th Street
Ocala, FL 34471
Apply Now