Administrative Assistant - Service Department

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Located in Fort Myers, FL

Salary: $19/hr

Administrative Assistant – ServiceDepartment (Fire Protection Industry)

Location: Fort Myers, FL $19hr
Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Express Employment Professionals is seeking a highly organized and customer-focused Administrative Assistant to support the Sales and Service Department of a well-established Fire Protection company in Fort Myers.

This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating schedules, communicating with customers, and supporting daily operations.

Key Responsibilities:

• Schedule service calls, inspections, and technician appointments

• Coordinate and confirm inspection schedules with customers, inspectors, and subcontractors

• Serve as the primary point of contact between service technicians, inspectors, customers, and subcontractors

• Answer incoming customer service calls and provide professional assistance

• Process billing, close out completed service calls, and maintain accurate records

• Enter and update customer and job information within company databases and CRM systems

• Assist with daily administrative, sales support, and office coordination tasks

• Maintain strong communication to ensure timely completion of service and inspection work

Qualifications:

• Previous administrative or customer service experience in a service-related industry preferred (Fire Protection, HVAC, Electrical, Plumbing, Construction, or similar)

• Experience scheduling field service technicians and coordinating inspections strongly preferred

• Strong computer, data entry, and organizational skills

• Experience with CRM software required; Q360 experience preferred

• Excellent communication skills and professional phone etiquette

• Ability to multitask, prioritize, and work effectively in a fast-paced environment

• Strong attention to detail and commitment to customer service

Compensation & Benefits:

• Competitive hourly pay based on experience

• Opportunity for permanent hire with a reputable and growing company

• Monday–Friday schedule with no weekends

• Supportive team environment and long-term career potential

Apply Now