Responsibilities:

• Welcome and assist guests with check-in/check-out procedures.
• Answer phones, respond to inquiries, and provide information about the resort and local area.
• Handle guest requests and resolve concerns with professionalism and courtesy.
• Maintain accurate guest records, reservations, and billing information.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for arrivals.
• Manage cash, credit card transactions, and daily reports.
• Ensure front desk and lobby areas are clean, organized, and welcoming.

Qualifications:

• Previous hospitality, customer service, or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency with computers and reservation systems (training provided if needed).
• Flexible schedule, including weekends and holidays.

Schedule: Monday, Thursday, Saturday, and Sunday: 10am-7pm and Friday's: 11am-8pm