Customer Support Representative

Top Job

Located in Rockville, MD

Salary: $20.00

IMMEDIATE INTERVIEWS!!

ROCKVILLE,MD

INTERESTED?   IMMEDIATELY SEND RESUMES TO ROCKVILLEMD@EXPRESSPROS.COM 

 

All Shifts Available (Full-Time): 

• Day Shifts ; Monday – Friday

Salary:

• $20.00 Hourly

We are seeking a Customer Service Representative who will interact with the company’s customers by addressing inquiries and resolving complaints.

Responsibilities:

• Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Qualifications

• High School Diploma or equivalent
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Location:

• Rockville, Maryland

Apply Now