Technical Customer Service Representative

Top Job

Located in Fort Myers, FL

Salary: $17

Technical Customer Service Representative – Medical Device Company | Fort Myers, FL

Company Overview:

Join a leading medical device manufacturer in Fort Myers, FL, dedicated to enhancing mobility and improving quality of life through innovative products and exceptional customer support. We are seeking a mechanically inclined, process-driven Service Support Representative to join our Technical Support Call Center Team. This entry-level, full-time, on-site position offers excellent growth potential for candidates passionate about technical support, customer service, and making a difference.

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Position Summary:

This hybrid role combines traditional customer service with a strong technical and procedural focus. As a Service Support Representative, you will be the first point of contact for both B2B and individual customers, including field technicians and distributors, handling inquiries related to product functionality, part replacements, warranties, and service issues. You will provide support via phone and email, troubleshoot product concerns, process claims, and ensure that customers receive efficient, empathetic, and accurate service.

This role is ideal for someone who:

• Is comfortable working with mechanical systems

• Enjoys following structured processes

• Can manage multiple cases or tickets while maintaining detailed documentation

• Is skilled in research, protocol adherence, and resolving issues

• Has a service-oriented mindset and thrives in a collaborative environment

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Schedule & Compensation:

• Pay: Starting at $17.00/hour

• Schedule: Monday–Friday, 8:00 AM–4:30 PM

• Location: On-site at our Fort Myers, FL Corporate Headquarters

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Essential Duties & Responsibilities:

• Respond to incoming calls and emails related to products, parts, and service support

• Provide exceptional customer service through empathetic listening and effective troubleshooting

• Assist technicians and distributors with field-related product support

• Create and manage service cases, quotes, and return authorizations (RMA) in the ERP system

• Support warranty claims and product damage inquiries with thorough documentation

• Escalate technical issues appropriately and follow up to ensure resolution

• Collaborate with cross-functional teams to streamline service delivery

• Report quality or product concerns to leadership for review

• Maintain organized workspaces and adhere to company safety standards

• Participate in team training and development programs

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Qualifications & Competencies:

• Education: High school diploma or equivalent required

• Experience: Minimum 1 year of experience in customer service, inbound call center, or technical support preferred

• Mechanical/technical aptitude or a willingness to learn detailed product functionality is a must

Key Skills:

• Strong understanding or interest in mechanical systems

• Patience, empathy, and a professional demeanor in customer interactions

• Familiarity with warranties, claims processing, or service logistics

• Proficient in Microsoft Office (Outlook, Word, Teams, SharePoint)

• Strong organizational skills and ability to multitask in a fast-paced environment

• Accurate data entry (40+ WPM)

• Dependable with consistent attendance and punctuality

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