Technical Support Specailist

Located in tigard, OR

The Technical Support Specialist provides frontline assistance to users experiencing technical issues with hardware, software, and network systems. This role focuses on diagnosing problems, delivering timely solutions, and ensuring a positive user experience. The ideal candidate is customer-focused, technically skilled, and able to communicate complex information clearly.

Job Duties

• Respond to technical support requests via phone, email, chat, or ticketing systems
• Diagnose and resolve hardware, software, and basic network issues
• Install, configure, and maintain computer systems, peripherals, and applications
• Document issues, resolutions, and procedures within support systems
• Escalate complex technical problems to higher-level support teams when necessary
• Provide clear instructions and guidance to users with varying technical skill levels
• Perform routine system checks, updates, and preventative maintenance
• Support onboarding and offboarding of employees by setting up and deactivating accounts
• Maintain knowledge of current technologies, systems, and best practices

Benefits:

• 401(k)
• Medical insurance
• Optical coverage
• Dental coverage
• Life insurance
• Short-term disability coverage

How to Apply

Apply Online:

• At Express Employment Professionals, we’re here to help you find the job that’s the right fit – and we never charge a fee for our services.
• Click the link to get the process started: www.ExpressPros.com/TigardOR
• Need Assistance?
• Give us a call at 503-624-2001
• Office hours: Monday–Friday, 8:00am–5:00pm
• Closed for lunch daily from 11:00am–12:00pm