Customer Service Representative (RSR)

Located in Northborough, MA

Salary: $24-$28/hr

We are currently seeking a Customer Service Representative for a home remodeling company located in Northborough, MA. This role serves as the first point of contact for customers with post-installation service issues, gathering information, providing professional support, and routing cases to Service Advisors for resolution.

 

Responsibilities:

• Answer incoming calls from customers regarding post-installation service needs

• Document service issues accurately and thoroughly in CRM systems

• Provide empathetic and professional communication to ensure a positive experience

• Triage service concerns and hand off to Service Advisors for appointment scheduling

• Navigate computer systems while actively engaging in customer calls

• Resolve basic questions and concerns or escalate appropriately

Requirements:

• At least 2+ years of customer service experience

• Proficiency with basic computer programs (CRM systems, Microsoft Office, phone software)

• Strong verbal and written communication skills

• Comfortable working in a fast-paced, high-call-volume environment

• Ability to multitask between phone calls and data entry

Schedule: The schedule is Monday-Friday 8AM-4:30PM. After training, there is the option of a HYBRID REMOTE schedule, with 3 days in the office and 2 days working from home. 

 

Compensation: The pay for this position is $24-$28/hr depending on experience

 

If you are interested, please send resume to jobs.actonma@expresspros.com or call (978)-615-4221

 

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