AR Collection Specialist-Temporary

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Located in Chico, CA

Salary: $20 - $24/Hour DOE

Express Employment is looking for a full time, temporary AR Collection Specialist. This position is about 3-6 months. It requires 2-4 years of current experience. The Collections & Accounts Specialist manages customer accounts to ensure timely payment while maintaining professional customer relationships. The role involves monitoring delinquent accounts, contacting customers to resolve overdue balances, negotiating payment arrangements, posting payments, and coordinating with internal teams, insurance carriers, and third parties.

Location: Chico, Ca

Pay: $20 - $24/Hour DOE

Work Schedule: Monday – Friday, 7 am - 4 pm or 8 am - 5 pm

At Express, we care about our Associates that’s why we offer Holiday Pay and 401K along with Health Care Insurance. (Associates must meet requirements as stated in the handbook)

Job Description:
• Monitor and manage delinquent accounts; maintain accurate account records including financial status, payment history, and collection efforts
• Contact customers by phone, mail, or other approved communication methods regarding overdue balances and negotiate payment solutions
• Resolve billing inquiries, damage claims, payments, and unreturned equipment issues
• Post payments, investigate delinquent accounts, and prepare collection documentation
• Coordinate with internal departments regarding unresolved accounts, including escalation for repossession, service suspension, or legal review when necessary
• Respond to customers on required actions and available options to resolve outstanding balances
• Receive and accurately post customer payments to the appropriate accounts in a timely manner
• Prepare and maintain organized records, correspondence, and documentation related to collection activities and account resolutions
• Update address, perform documentation corrections, and record purging when applicable
• Communicate with insurance carriers regarding claim payment status and prepare appeal documentation for denied claims 
• Generate reports and provide status updates related to accounts receivable, collections activity, and outstanding balances 
• Ensure all collection activities comply with company policies and applicable federal and state regulations
• Support accounting and management teams with additional administrative or reporting duties as assigned
• Other duties as assigned

Qualifications and Requirements:
• High school diploma required; associate degree preferred
• 2-4 years of current experience in collections, accounts receivable, or account management
• Strong negotiation, problem-solving, and customer communication skills
• Proficiency with Microsoft Office and account/collections systems
• Detail-oriented, organized, and able to manage multiple accounts

Working Conditions:
• Office-based role with frequent phone and computer use
• Standard schedule with occasional extended hours

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