Call Center Supervisor

Located in Mesa, AZ

Salary: $55-70K

Call Center Lead / Supervisor

📍 Mesa, AZ (Onsite) | 💼 Full-Time | 💰 $55,000–$70,000/year (DOE)

We are seeking a Call Center Lead or Supervisor with a passion for team development, accountability, and performance. If you have a strong background in coaching agents, managing productivity, and driving results in a fast-paced call center environment, this could be a great next step in your career.

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What You’ll Do

• Lead and motivate a team of call center agents to meet and exceed daily performance goals.

• Monitor productivity, call metrics, and service quality standards.

• Provide real-time coaching, performance feedback, and training to agents.

• Support with onboarding and continuous development of team members.

• Track KPIs and collaborate with management on process improvements.

• Ensure consistent communication, accountability, and operational excellence.

• Assist with escalations and support agents in delivering exceptional service.

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Schedule & Compensation

• Schedule: Monday–Friday availability required between 7:00 AM – 7:00 PM (8-hour shifts, 40 hours/week)

• Location: Onsite in Mesa, AZ

• Compensation: $55,000–$70,000/year, depending on experience

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What We’re Looking For

• 2–3+ years of leadership experience in a call center or contact center environment.

• Proven track record in managing metrics (calls, hold times, resolutions, etc.).

• Strong communication, coaching, and team-building skills.

• Experience in training and performance improvement strategies.

• Ability to thrive in a fast-paced, customer-focused setting.

Apply Now