Customer Service Representative

Top Job

Located in Dallas, TX

Salary: 18.00

We are looking for  an in-office Customer Service Representative in our clients Dallas office. The role involves handling calls, emails, and support tickets using tools like Zendesk and NetSuite. Pay : $18 per hour. Interview asap

 

Key Responsibilities:

• Respond to customer inquiries via phone, email, and ticketing system in a timely and professional manner.
• Register product warranties and assist customers with troubleshooting and product information.
• Manage customer support tickets using Zendesk and update records in NetSuite.
• Coordinate with internal teams such as Logistics, Technical Support, Sales team and accounting team to resolve issues efficiently.
• Identify recurring customer issues and escalate trends or suggestions for process improvements.

Requirements:

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Proficiency in computer systems, including Microsoft Office and CRM/ticketing tools like Zendesk or NetSuite.
• Customer-focused mindset with a positive and empathetic attitude.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in customer service or technical support roles is a plus.

Work Environment:

• In-office role
• Moderate volume of emails and calls
• Training provided for all systems and tasks

 

Apply Now