Customer Service Representative

Located in Dubuque, IA

Salary: $18–$25/hour, BOE

We’re assisting a local company in hiring a full-time Customer Service Representative. This role serves as the primary contact for customers, handling phone inquiries, scheduling service calls, and preparing documentation for installations. While experience is preferred, the company is willing to train the right candidate who brings strong customer service skills, computer proficiency, and the ability to thrive in a fast-paced environment.

Pay: $18–$25/hour, based on experience
Schedule: Full-time | Monday–Friday, 8:00 am–4:30 pm | Overtime possible during peak seasons (summer and winter)

Key Responsibilities:

• Serve as the primary point of contact on incoming calls
• Schedule service calls and estimates for customers
• Prepare and organize documents for installations
• Generate reports for internal use
• Create and sort monthly customer statements
• Provide friendly, efficient, and professional service to all customers

Qualifications:

• Strong customer service and communication skills required
• Proficient with computers and able to learn new software quickly
• Ability to work well in a fast-paced environment
• Highly organized with attention to detail
• Previous office or scheduling experience a plus

Physical Requirements:

• Ability to sit and work at a computer for extended periods
• Occasionally lift and move office materials or files as needed

Why Work with Express?

• Weekly pay and optional benefits
• Local support and job placement assistance
• Opportunity for growth within a reputable local company

Apply Now