Customer Service

Top Job

Located in Hicksville, NY

Salary: $18.00-22.00

Overview
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, ensuring client satisfaction, and maintaining a positive company image. This role requires effective communication skills and the ability to handle inquiries and resolve issues efficiently. If you are passionate about helping customers and thrive in a fast-paced environment, we want to hear from you.

Responsibilities

• Manage inbound and outbound calls to assist customers with inquiries, complaints, and requests.
• Provide accurate information regarding products and services while maintaining a high level of professionalism.
• Perform data entry tasks to update customer records and track interactions.
• Analyze customer feedback to identify trends and areas for improvement.
• Collaborate with team members to enhance the overall customer experience.
• Maintain office organization by ensuring all documentation is up-to-date and accessible.

Skills

• Strong customer service skills with a focus on building rapport with clients.
• Proficiency in outbound calling techniques and effective phone etiquette.
• Ability to analyze information quickly and provide appropriate solutions.
• Excellent typing skills for efficient data entry tasks.
• Sales experience is beneficial for upselling products or services when appropriate.
• Multilingual abilities are highly valued, enhancing communication with diverse clientele.

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