Repair Technician

Located in Chatsworth, CA

Salary: $25 to $30hr DOE

Repair Technician
Chatsworth, CA
Full time - Temp to hire
Monday thru Friday – 7:30am to 4:30pm
$25 to $30hr depending on experience

Company providing the medical field with the very best and most cost-effective surgery, procedure, and exam lights is seeking a Repair Technician to join their team in Chatsworth.

 

Summary: The Repair Technician is responsible for the evaluation, processing, repair, and documentation of returned products (including warranty and non-warranty repairs, older models, and other returns). The role supports the company’s RMA process, customer communication, and repair record-keeping.

 

Responsibilities:

• Evaluate and process returned equipment, performing inspections and determining repair requirements.
• Manage the RMA database throughout the repair cycle, from intake to completion and final shipment.
• Generate and maintain RMA forms based on customer calls and emails.
• Communicate repair assessments and obtain customer approvals for any billable work.
• Create sales orders for approved repairs and coordinate billing with Customer Service.
• Follow up with customers to ensure timely return of warranty replacements and required parts.
• Notify QA/RA Director immediately of any MDRs or incidents involving potential injuries.
• Maintain accurate records to support trend analysis and quality improvement.
• Adhere to company safety policies and maintain a clean and organized work area.
• Recommend improvements to processes, safety practices, and quality standards.
• Perform other related tasks as assigned by the Technical Services Manager or management.

 

Qualifications:

• Experience in product repair, technical support, or related fields required.
• Ability to read and interpret technical documents, repair forms, and customer communications.
• Clear, professional communication skills in English (written and verbal).
• Strong organizational skills with attention to detail.
• Proficient with computers and databases for tracking work.
• Ability to lift and carry up to 50 lbs.
• Professional, customer-focused approach when interacting with customers and internal teams (via email and phone).

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