Repair Technician

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Located in Chatsworth, CA

Salary: $25 to $30hr DOE

Repair Technician
Chatsworth, CA
Full time - Temp to hire
Monday thru Friday – 7:30am to 4:30pm
$25 to $30hr depending on experience


Company providing the medical field with the very best and most cost-effective surgery, procedure, and exam lights is seeking a Repair Technician to join their team in Chatsworth.

 

Summary: The Repair Technician is responsible for the evaluation, processing, repair, and documentation of returned products (including warranty and non-warranty repairs, older models, and other returns). The role supports the company’s RMA process, customer communication, and repair record-keeping.

 

Responsibilities:

  • Evaluate and process returned equipment, performing inspections and determining repair requirements.
  • Manage the RMA database throughout the repair cycle, from intake to completion and final shipment.
  • Generate and maintain RMA forms based on customer calls and emails.
  • Communicate repair assessments and obtain customer approvals for any billable work.
  • Create sales orders for approved repairs and coordinate billing with Customer Service.
  • Follow up with customers to ensure timely return of warranty replacements and required parts.
  • Notify QA/RA Director immediately of any MDRs or incidents involving potential injuries.
  • Maintain accurate records to support trend analysis and quality improvement.
  • Adhere to company safety policies and maintain a clean and organized work area.
  • Recommend improvements to processes, safety practices, and quality standards.
  • Perform other related tasks as assigned by the Technical Services Manager or management.

 

Qualifications:

  • Experience in product repair, technical support, or related fields required.
  • Ability to read and interpret technical documents, repair forms, and customer communications.
  • Clear, professional communication skills in English (written and verbal).
  • Strong organizational skills with attention to detail.
  • Proficient with computers and databases for tracking work.
  • Ability to lift and carry up to 50 lbs.
  • Professional, customer-focused approach when interacting with customers and internal teams (via email and phone).

Express Office: West Hills
6700 Fallbrook Avenue
Suite 220
West Hills, CA 91307
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