Customer Service Representative $17/hour to start

Located in Gastonia, NC

Salary: $17.00-$17.50

Customer Service Representative

 

Job Description

The customer service representative is responsible for processing orders received by mail, telephone, fax or e-mail. Provide customer support and information in response to inquiries, concerns and requests about an order or product.

 

Duties

• Processing orders, including changes to ensure accuracy.
• Update customer records accordingly
• Processing payments
• Customer portal management and invoicing
• Issuing return authorizations for a product issue
• Organize shipments, including international shipments and necessary documentation, ASN’s
• Coordinate with production management for product delivery
• Manage blanket agreements
• Cross trains in all areas of the office
• Coordinate pricing updates as necessary for customer orders
• Other duties as required

 

Experience

• Experience with Microsoft Office Suite, proficiency in Outlook. Knowledge of Excel, EDI orders, JIT reporting and AS400.
• Experience using SAP or ERP type system, including retrieving purchase orders and confirmations. Submitting ASN’s and changes.
• Communicates well with shipping, production, and inspection departments.
• Must be an organized individual with a sense of urgency.
• Prompt follow up with customers.
• 1 to 3 years of customer service experience.
• Experience with shipping, logistics, coordinating with customers to set up shipments.
• Ability to effectively prioritize and perform multiple tasks simultaneously.
• Ability to maintain a high volume of e-mails and phone calls.

 

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