Order Processor Representative

Top Job

Located in Laguna Hills, CA

Salary: 23.00 - 30.00/hr.

Express Employment Professionals is recruiting for a Manufacturing Customer Service for a plastic manufacturing company located in Laguna Hills. 

Pay: $23-$30/hr DOE

Hours: Monday-Friday. 8:00 am-5:00 pm

ESSENTIAL JOB FUNCTIONS:

The Customer Service Associate will support all daily functions of the Sales Department, acting as the primary interface between customers and the company. Responsibility includes Order Entry, Contract Review and Impeccable attention to detail relating to sales and customers

Duties Include:

 

· Process all incoming orders into the company order entry system.

· Expedite orders as necessary to meet promise dates.

· Process customer change orders, as necessary.

· Coordinate with Production Scheduler to ensure delivery performance.

· Interact with all appropriate company personnel to resolve problems.

· Provide administrative assistance as necessary, including incoming phone calls/reception, document scanning/storing, and maintaining customer files.

· Must adhere to ISO 9001 / AS9100 / ISO 13485 Quality Systems Procedures.

· Must adhere to GMP.

REQUIREMENTS:

· Strong background in order processing and records in ERP (preferably IQMS) within a manufacturing environment

· Must have manufacturing experience (high preference in Medical Device)

· Energetic, self-motivated, detail-oriented team player.

· Have proven organization skills and excellent follow-up capabilities and systems.

· Possess necessary typing and computer skills to fulfill customer service functions.

· Ability to gain a working knowledge of customer products and service requirements.

· Commitment to superior customer service and customer advocacy.

· ERP/MRP system data entry/analysis, IQMS preferred.

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