Customer Service and Administrative Assistant

Located in Mississauga, ON

Salary: $18 - $20 an hour

• Update monthly product catalogues
• Prepare and update order sheets (monthly and customized as required)
• File and maintain physical documents
• Answer and direct phone calls
• Respond to customer emails, including portal inquiries from the site
• Investigate and document order errors, obtaining manager approval for credits
• Support client-related issues and requests as needed
• Enter credits and bill backs
• Generate monthly reports for vendor bill backs
• Update and maintain the customer database
• Fill out new listing forms for key account review
• Assist with the invoice payment collections process by contacting clients via calls and emails
• Submit invoices on customer portals
• Set up new accounts in QuickBooks
• Provide general sales rep support and assist with sales reporting
• Communicate price changes to clients and update related spreadsheets
• Create and analyze monthly sales reports (by customer, by item, by sales rep)
• Schedule reminders and organize the calendar of annual promotions by brand and by customer

• Minimum 1 years of prior office experience, preferably in the food industry
• Proficiency with QuickBooks (minimum of 1 year required)
• Strong Microsoft Excel skills (including pivot tables and reporting tools)
• Background in sales and/or marketing (preferred)
• Experience providing administrative support in a fast-paced, open-concept office environment
• Strong customer service, organizational, and multitasking skills
• Ability to take initiative and drive tasks to completion
• Detail-oriented with excellent data entry accuracy
• Strong written and verbal English communication skills
• Ability to work independently and collaboratively in a team environment
• Previous experience in sales support, office administration, or accounting support is an asset
• Must be able to commute easily to the Mississauga office
• Excellent capacity for analysis, strategic thinking, and initiative