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Customer Service Representative/ Dispatcher

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Located in Albuquerque, NM

Salary: $17.00 - $20.00 DOE

Job Opportunity: Customer Service Representative/ Dispatcher
Location: Albuquerque, NM

Position Overview:
We are looking for a dependable and organized Customer Service Representative/ Dispatcher to join our team at a local company. If you have strong communication skills, are detail-oriented, and can handle a busy office environment, we’d love to have you on board!

Job Duties:

  • Answer incoming phone calls with a positive attitude and respond to phone messages from customer
  • Direct incoming calls to the specific company departments
  • Collect and record customer feedback and information, and share with appropriate departments and team member
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Assist in dispatching when necessary

Experience Required 

  • Positive, service-oriented attitude
  • Professional demeanor
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Excellent computer skills and excellent phone disposition
  • Willingness to work independently or as part of a team
  • Previous experience in customer service or other related field
  • Ability to build rapport with clients
  • Ability to prioritize and multitask

Physical Requirements:

  • Ability to lift 50 lbs. consistently
  • Stand, bend, squat, lift, and move.

Interested in Applying? To learn more or apply for the position:

  • Call our office to schedule a phone interview at 505-508-2162.
  • Send your resume to albuquerquenmwest@expresspros.com.
  • Apply online to speed up the process: Express Employment – Albuquerque West

We look forward to hearing from you!

Express Office: Albuquerque (West)
9664 Eagle Ranch Road Northwest
Suite #2
Albuquerque, NM 87114
Apply Now