IT Help Desk - 1 year contract opening

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Located in Newberg, OR

Salary: $25.95/hour

Help Desk, Information Specialist I 

Pay: $25.95+/hour DOE 

 

 

JOB SUMMARY:  

As the first of two Help Desk levels, this position is primarily responsible for supporting the company leasing program, triaging calls/emails/IM’s, and entering open tickets into the incident tracking database.  

JOB DUTIES AND RESPONSIBILITIES:  
• Provides tier one support by taking initial calls/emails/IM’s, recording issues in tracking system. 
• Properly escalate unresolved queries to next level of support 
• Participates in the company lease program by maintaining accurate inventory levels, receiving equipment, distributing equipment to users, and preparing and packing equipment for vendor return, ensuring timely delivery. 
 • Responsible for basic troubleshooting and machine set-up, following department standards. 
 • Routinely follows standard processes and procedures and seek ways to improve daily work and streamline processes.  
• Preserve and grow your knowledge of help desk procedures, products and services.
 • Maintains a high level of customer service and attention to detail.  

QUALIFICATIONS: Knowledge, Skills, and Abilities 
• Ability to troubleshoot basic user issues along with the ability to prioritize issues and tasks.  
• Working knowledge of help desk and IT functions, software, hardware, and peripherals.
 • Ability to work independently and within a team environment with a strong focus on customer support.  
• Ability to communicate effectively both orally and in writing.  Education and Experience 
• This is an entry level position, but requires basic knowledge of software applications, desktop setup, cabling, and general troubleshooting.  

Pay: $25.95+/hour DOE 

 

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