Customer Service

Top Job

Located in Waco, TX

Salary: $16/hr.

Heating and Air is seeking a highly organized and detail-oriented Office Operations Coordinator to lead and support the daily administrative and operational functions of our office team. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities under pressure, and is committed to delivering exceptional customer service.

Key Responsibilities:

• Lead and support office staff with scheduling, job intake, and customer service.

• Handle inbound calls, log customer issues, and assign to the correct team member.

• Create and update jobs, estimates, and customer records.

• Track technician time, fuel, job costs, and provide reports to management.

• Ensure timely and accurate invoicing, job follow-ups, and equipment registration.

• Maintain vendor and vehicle records, file key documents, and assist with payroll prep.

• Monitor and improve office systems, tools, and team training.

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Requirements:

• Strong organizational, leadership, and communication skills.

• Experience with service dispatch or administrative support (HVAC preferred).

• Proficiency in CRM tools.

• Comfortable with multitasking and problem-solving.

• Customer-focused and detail-oriented.

Apply Now