Customer Support Representative

Located in Salem, OR

Salary: $20 - $24

Full-Time Hybrid Customer Support & Quality Assurance Professional – Express Employment Professionals (Salem, OR)

Are you passionate about client account management and customer retention? Do you have experience in business-to-business (B2B) customer service? Apply now!

Why Join Us?

• Fun, team-oriented work environment

• Competitive pay: $20-$24 per hour

• Full-time schedule: Monday-Friday, 7 AM - 4:30 PM

• Hybrid work option: Work from home one day a week

• Stable, long-term opportunity with a great benefits package

Key Responsibilities:

• Act as the primary customer service representative, handling inquiries via phone and email

• Set up and manage customer accounts, verifying details, pricing, and product information

• Manage orders, provide updates, and address concerns, including large accounts

• Schedule and conduct customer training on product offerings across various platforms

• Provide proactive customer outreach to encourage product use and offer additional support

• Resolve customer concerns efficiently and professionally

• Conduct quality assurance tasks, including testing, inspections, audits, and reporting

Ideal Candidate:

• Strong oral and written communication skills

• Business to Business experience is a must 

• Background in customer relations, account management, or sales

• Highly organized with strong time management skills

• Comfortable with computer literacy and office equipment

• Professional and diplomatic approach to customer interactions

Education & Experience:

• High school diploma or equivalent

• Prior customer service or sales experience

• Business to business experience 

How to Apply:

• Call us today: (503) 399-1200

• Email your resume: josh.davies@expresspros.com

• Use "Customer Support & Quality Assurance" as the subject line of your email

Apply Now