Asset Recovery Specialist

Top Job

Located in Yuba City, CA

Salary: 19

Job Title: Asset Recovery Specialist
Company: Express Employment Professionals
Shift: Tuesday–Saturday, 10:00 AM – 7:00 PM

Job Summary:
Express Employment Professionals is seeking an Asset Recovery Specialist to join a dynamic team responsible for performing customer service forward collection calls and managing a portfolio of delinquent consumer loans. This position focuses on resolving delinquent accounts through excellent customer service, strategic problem-solving, and adherence to compliance standards.

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Key Responsibilities:

• Manage a portfolio of delinquent consumer loans ranging from 10 to 150 days past due.

• Conduct professional and effective outbound collection calls (95% of time on phone).

• Monitor and update loan information throughout the delinquency lifecycle.

• Resolve delinquencies in compliance with internal policies and FDCPA guidelines.

• Process documentation for loan extensions, modifications, and CPI-related issues.

• Utilize collection software, internal systems, and web-based tools efficiently.

• Perform skip tracing when necessary.

• Complete clerical duties and administrative follow-up (5% of time).

• Meet or exceed daily performance goals and department expectations.

• Support other department functions and special projects as assigned.

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Qualifications:

• Minimum of 1 year of collections or comparable customer service experience.

• Preferred experience in servicing various types of defaulted consumer loans.

• Knowledge of collection-related functions with a willingness to learn and grow.

• Familiarity with the Fair Debt Collection Practices Act (FDCPA) and relevant federal/state regulations is a plus!

• Strong decision-making and critical thinking skills with attention to detail.

• Self-motivated, collaborative, and adaptable to a fast-paced environment.

• Proficient in Microsoft Word and Excel; strong PC navigation skills.

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Physical & Communication Requirements:

• Ability to communicate effectively by phone, in person, and in writing.

• Must be able to sit or stand for up to 7 hours per day.

• Must be able to perform under pressure and meet multiple, sometimes conflicting, deadlines.

• Must consistently demonstrate professional, respectful, and cooperative behavior.

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