Customer Service Manager

Top Job

Located in Lakewood, CO

Salary: $28.00 - $30.00 / hour

DO YOU HAVE LOGISTICS AND MANAGEMENT EXPERIENCE? WE'RE HIRING!

Role: Customer Service Manager Location: Denver, CO 

Are you an experienced customer service leader with a passion for logistics and team development? A fast-growing, multi-city final-mile logistics company is seeking a Customer Service Manager to lead customer support operations. This role is an in-person role that is ideal for someone who thrives in a fast-paced environment, has strong database and organizational skills, and is ready to manage a team of both in-office and remote representatives.

Key Responsibilities

Team Leadership & Development

• Supervise and support a team of approximately 6 customer service representatives (3 in-office, 3 remote). * This role is in-person, however.
• Provide coaching, training, and performance feedback to ensure high-quality service delivery.
• Foster a collaborative and accountable team culture.

Customer Experience Management

• Oversee day-to-day customer service operations, ensuring timely and effective resolution of customer inquiries and issues.
• Act as the escalation point for complex or sensitive customer concerns.
• Monitor service metrics and implement improvements to enhance customer satisfaction.

Logistics Coordination

• Collaborate with dispatch, warehouse, and operations teams to ensure seamless delivery experiences.
• Understand and communicate delivery timelines, exceptions, and service updates to customers.

Database & Systems Oversight

• Utilize and maintain customer service databases and logistics platforms to track interactions, deliveries, and performance metrics.
• Generate reports and analyze data to identify trends and areas for improvement.
• Ensure data accuracy and integrity across systems.
• Identify inefficiencies in customer service workflows and propose solutions.
• Develop and document standard operating procedures (SOPs) for customer service functions.

Qualifications

• Proven experience in a customer service leadership role, preferably in logistics, transportation, or supply chain.
• Strong database and CRM system skills; experience with logistics software is a plus.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to manage remote teams effectively.
• Comfortable working in a dynamic, fast-paced environment.

Compensation

• Competitive salary based on experience and qualifications. Compensation is flexible and will be tailored to the right candidate.

How to Apply:

Call or Text us at 303.238.3500! 

Email your resume to jobs.lakewoodco@expresspros.com 

Apply directly through our website online at https://www.expresspros.com/us-colorado-lakewood/search-jobs 

#1959OS 

Apply Now